Here at Turner & Coates, we’re one of the industry’s most dedicated and experienced quality management service providers.

We’re particularly well-versed in the precise implementation of ISO9001 certification standards, relating to customer satisfaction, staff motivation and continuous development.

ISO 9001

Although the rules and demands in this vitally important area may change over time, the core standards for businesses requiring ISO9001 certification include:

* a set of procedures covering all key processes.

* monitoring these processes to ensure they remain effective.

* suitable and accurate record-keeping

* checking outputs for defects, with reparative action taken where appropriate.

* regularly reviewing individual processes and the quality system itself for effectiveness.

* facilitating continual improvements.

Our total service in this area exists to help you demonstrate and verify that standardised, internationally-recognised practices are constantly applied within your business. It can help you improve and transform the way in which your company operates, as well as providing a detailed framework for monitoring and enhancing its future performance.

With more than 400 clients – including multi-site operations – already successfully guided through ISO 9001 certification, our skills and expertise in this essential area is second to none.

ISO 14001

At Turner & Coates, we are also experienced providers of high quality, professional consultancy and internal auditing services, designed to help your business gear up for ISO 14001 certification.

Part of the ISO 14000 family of Environmental Management standards, ISO 14001 exists to help businesses and organisations acknowledge and adhere to their environmental responsibilities, whilst minimising the ecological impact of their day-to-day processes and procedures.

ISO 14001 is akin to the ISO 9000 family of Quality Management standards we touched upon earlier, in that it applies to a business holistically, rather than to the product itself. The single-biggest environmental management standard worldwide, it helps businesses and organisations all over the world to respond positively, decisively and effectively to constantly changing conditions in a standardised and measurable way.

ISO 14001 has been devised to follow the established ‘Plan-Do-Check-Act’ methodology of the ISO 9001 standard, and designed to encourage and enhance productive communication with all parties concerned including employees, contractors, neighbours and regulatory authorities.

As part of our all-embracing provision in this vital and growing area of our service portfolio, Turner & Coates helps companies to efficiently adapt and integrate their environmental management requirements into their existing management systems, rather than creating separate systems for different standards. After all, a company can only really have one management system that must incorporate all quality, environmental, health & safety and financial aspects.

ISO 50001

Modelled on both the ISO 9001 Quality Management and ISO 14001 Environmental Management systems, ISO 50001 sets out a framework of requirements to which businesses and organisations must adhere.

This is to demonstrate that their practices and procedures are monitored and controlled by a fully auditable system committed to realising optimum energy efficiency, through a process of ongoing improvement. Moreover, the ISO 50001 Quality Management standard aims to help companies across the globe to reduce their reliance on fossil fuels, trim their energy costs and pursue a more active, responsible and urgent approach to cutting their greenhouse-gas emissions.

Relevant to any business or organisation – regardless of size, industry sector or global location – the ISO 50001 Quality Management standard focuses on how companies:

* manage important data and official documentation.

* identify, control and reduce their significant energy uses.

* comply with energy-related legal obligations.

* review their internal practices and procedures.

At Turner & Coates, we are dedicated to helping our clients achieve full ISO 50001 compliance, from providing assistance with identifying infrastructural areas that would benefit from energy efficiency measures, to helping to ensure that the targets and objectives set are SMART (‘Specific, Measurable, Achievable, Realistic and Time-bound’).

ISO 45001

Universally recognised and widely implemented across a broad range of industries, ISO 45001 is an internationally applied British standard for occupational health and safety management systems.

It exists to help companies and organisations of all shapes and sizes establish and maintain a proven framework to elevate their internal health and safety performance.

ISO 45001 is all identifying and controlling health and safety risks. It specifies a range of requirements for an occupational health and safety management system to help businesses and organisations develop and implement practical objectives and a workable policy.

Providing a range of techniques to identify hazards in the workplace early and effectively, ISO 45001 can help businesses and organisations become accident-proof; particularly as it ensures that employees are more risk-aware in the workplace and that employers are more adept at performance monitoring and accident reporting.

ISO 45001 also presents a clear structure to facilitate better in-house training, improve internal communication and reduce absenteeism, thus enhancing overall productivity. Similarly, compliance to ISO 45001 can go a long way to preserving the hard-earned reputations of businesses and help prevent customer and investor dissatisfaction, thus optimising their profile when entering into tender bids, or attracting external investors. Most importantly, it ensures that businesses and organisations take full account of their legal responsibilities when instituting and maintaining an occupational health and safety management system.


Turner & Coates is also a tried-and-trusted Management Systems specialist, serving businesses, manufacturers and suppliers operating in the complex field of feed additives and pre-mixtures. Such organisations require FAMI-QS certification, in order to meet the current food leglisations instituted by the European Union.

FAMI-QS is the dedicated Quality and Safety Management System and Code of Practice for the sector of Speciality Feed Ingredients and their mixtures. It relates directly to the enforcement of EU Feed Hygiene Regulation (183/2005/EC) through the implementation of a stringently monitored and controlled Food Safety Management System – a mandatory legal requirement for businesses and manufacturers working in this vital, yet potentially hazardous area.

Designed for validity worldwide, FAMI-QS covers the entire feed supply chain, from the incoming product and the purchase of raw materials, to manufacturing, transport, storage and sales. It features a set of pre-requisite programmes and a HACCP (Hazard Analysis and Critical Control Point) plan, running alongside a robust and precise certification system.

We are committed to assisting our clients through the process of achieving full FAMI-QS certification, in order to help them play their part in safeguarding the global feed supply chain. Our processes and procedures relating to this worldwide Feed Safety & Quality Management System pay full respect to established International Trade Rules.


The Responsible Care Management System (RCMS) is a global standard for the worldwide chemical industry, focused on driving measurable and lasting improvements in environmental sustainability.

RC 14001 is a universally recognised technical specification combining elements of the RCMS with ISO 14001 to create a robust and reliable structure for standardising the practices and procedures of companies working in this potentially hazardous and high-risk industry.

Both RC 14001 and RCMS drive ongoing operational improvements and progression in seven key areas:

* community awareness.

* security.

* distribution.

* employee health and safety.

* pollution prevention.

* process safety.

* product stewardship.

The certification process begins with companies identifying, assessing and evaluating potential hazards and risks inherent in their day-to-day working practices. They then move on to establish goals and objectives targeted at managing these intrinsic risks, whilst addressing the concerns of their employees, communities, customers, suppliers and other key stakeholders. Subsequently, these companies implement their goals and objectives, before developing, documenting and executing a formal policy to help ensure all targets are realised.

A constant process of performance measurement, monitoring and corrective action is a key part of the RCMS/RC 14001 certification process, and includes thorough self-assessment to verify the company’s ongoing compliance with current industry legislation. This approach enables any necessary corrective or preventive action to be taken, backed up by a periodic review process to monitor the continued suitability, adequacy and effectiveness of the management system.

At Turner & Coates, we are professional auditors across all internationally recognised Quality Management systems. Our experience and longevity in this highly specialised field has seen us visit many different companies, in an internal auditing capacity, across a wide variety of industries. This has enabled us to refine, and expand upon, our ideas for improving and streamlining the everyday processes and procedures of your business or organisation.

Call us today on +44 (0)161 660 8656 for more information!